Customer Experience
Suite

Representing your brand with professionalism and care throughout the customer journey.

Why choose our customer experience services?

Award-Winning Team

Our customer experience team have been consistently commended for their commitment to quality, including winning Brainalytics ‘Best Outsourced Customer Service Team 2024.’

Thoughtful AI

We maintain a human-first approach whilst optimising with AI, ensuring your digital interactions retain warmth and accountability.

Transparent

You will have a complete view of the team members working for you, and you would receive regular reporting on key data and updates.
Services

Call Centre

Provide your customers with a reliable and empathetic voice when they need assistance.
Typical Scope: ‍

Inbound and outbound calls, optimised query resolution, multilingual support, escalation handling.
Starting at
£800/month
per FTE (excl. VAT)

Chat & Email Support

Meet your customers where they are with responsive, real-time digital support.
Typical Scope: ‍

Managing live chat queries, ticket-based email support, and multi-channel communication management.
Starting at
£500/month
per FTE (excl. VAT)

Web/App Management

Maintain and build on your digital touchpoints.
Typical Scope: ‍

Managing user interactions within your web or app environment and overseeing the logistics of digital service delivery.
Starting at
£700/month
per FTE (excl. VAT)

CX Analytics

Turn customer interactions into actionable insights for business growth.
Typical Scope: ‍

Measuring customer satisfaction, identifying trends in support queries, and providing curated data on service performance.
Starting at
£1100/month
per FTE (excl. VAT)
Next Steps
Contact Us
Share your current requirements with us via phone or email, or directly schedule a call with our team.
Initial Consultation
We will schedule a virtual meeting to discuss your needs, and how we could potentially address them.
Receive Your Custom Quote
Based on your requirements, we provide a tailored proposal outlining scope, resources, and pricing.
"On behalf of Pikmykid to extend my heartfelt appreciation for the outstanding services provided in the previous years, and above all during the current peak season. The team's expertise, swift communication, and commitment to quality shone throughout the entire process. Their attentiveness to our specific requirements and willingness to go the extra mile truly set them apart."
Sandra Salgado, Director, Customer Support

Past Work Examples - Coming Soon